About the role
This is a remote position.
JOB TITLE: CRM (Zoho) Specialist/Analyst
SHIFT: FULL TIME; 40 hours a week
RATE: 50k per month
Job Summary
We are seeking a highly skilledZoho One Specialist / Administratorto manage, optimize, and scale ourZoho One ecosystem, with Zoho CRM as the core system. This role is responsible for system administration,CRM hygiene, automation using Deluge, cross-app integrations, and ensuring data consistency across all Zoho applications.
The ideal candidate has hands-on experience managing multipleZoho One apps, building end-to-end workflows, and maintaining clean, reliable data across the entire platform.
Key Responsibilities
Zoho One Platform Ownership
- Serve as the primary owner and administrator of theZoho One environment
- Manage users, roles, permissions, and access across all Zoho One applications
- Ensure proper configuration, security, and scalability of the Zoho One ecosystem
- Act as the go-to subject matter expert for all Zoho-related systems
Zoho CRM Administration
- Administer and customize Zoho CRM modules (Leads, Contacts, Accounts, Deals, custom modules, etc.)
- Create and manage custom fields, layouts, workflows, blueprints, and validation rules
- Align CRM architecture with sales, marketing, and operations processes
- Ensure CRM configurations follow Zoho and industry best practices
CRM Hygiene & Data Governance
- Own and enforceCRM hygiene standardsacross Zoho CRM and connected Zoho apps
- Ensure data accuracy, completeness, consistency, and proper field usage
- Design validation rules and mandatory fields to prevent poor data entry
- Identify, merge, and resolve duplicate or outdated records
- Monitor and correct data sync issues between Zoho CRM and other Zoho One apps
- Establish and document data governance rules, naming conventions, and data standards
- Conduct regular CRM audits and ongoing data clean-up activities
Automation & Deluge Development
·Build end-to-end automations across Zoho One using:
oWorkflows
oBlueprints
oSchedules
oCustom functions
·Write and maintainDeluge scriptsfor:
oData validation and enrichment
oCross-app automation
oAPI-based integrations
oCustom business logic
·Optimize automations for performance, reliability, and scalability
Zoho One App Integrations
·Design and maintain integrations betweenZoho CRMand other Zoho One apps, including but not limited to:
oZoho Books
oZoho Desk
oZoho Campaigns
oZoho Forms
oZoho Sign
oZoho Analytics
oZoho Flow
oZoho People (if applicable)
·Ensure seamless data flow and lifecycle management across apps
·Troubleshoot sync issues, automation failures, and data mismatches
External Integrations & APIs
- Integrate Zoho One with third-party tools (payment gateways, telephony, marketing platforms, document tools, etc.)
- Work with REST APIs, webhooks, OAuth authentication, and JSON payloads
- Use Zoho Flow and/or custom API integrations where appropriate
- Monitor and maintain integration reliability and data integrity
Reporting, Analytics & Insights
- Build dashboards and reports in Zoho CRM and Zoho Analytics
- Ensure reports are based on clean, accurate, and well-governed data
- Support leadership with operational, sales, and performance insights
Support, Adoption & Continuous Improvement
- Provide ongoing support and troubleshooting for Zoho One users
- Partner with stakeholders to gather requirements and translate them into system solutions
- Drive Zoho One adoption through best practices, documentation, and user guidance
- Proactively recommend improvements to workflows, automations, and system design
- Maintain documentation for configurations, automations, and data standards
Required Skills & Qualifications
·Proven experience as aZoho One Administrator or Specialist
·Strong hands-on experience withZoho CRMand multiple Zoho One applications
oAdvanced knowledge ofDeluge scripting
oStrong understanding of CRM hygiene, data governance, and system integrity
oExperience with Zoho APIs, webhooks, and cross-app integrations
oAbility to manage complex automations across multiple Zoho apps
oStrong analytical, troubleshooting, and documentation skills
Nice to Have (Preferred)
- Experience withZoho Flow,Zoho Analytics, and advanced CRM blueprints
- Experience with external automation tools (Zapier, Make, n8n)
- Experience in Sales Ops, RevOps, Marketing Ops, or Operations
- Zoho certifications (Zoho One, CRM, Deluge)
Requirements
Qualifications:
Minimum of 3 years of experience managing and configuring Zoho CRM.
Strong understanding of CRM workflows, automation, and customization.
Experience integrating Zoho with other platforms using APIs and third-party tools.
Familiarity with Zoho One and other modulesis a plus.
Strong analytical and problem-solving skills.
Excellent communication and training skills.
Ability to work independently and collaboratively in a fast-paced environment.
Minimum of 3 years of experience managing and configuring Zoho CRM.
Strong understanding of CRM workflows, automation, and customization.
Experience integrating Zoho with other platforms using APIs and third-party tools.
Familiarity with Zoho One and other modulesis a plus.
Strong analytical and problem-solving skills.
Excellent communication and training skills.
Ability to work independently and collaboratively in a fast-paced environment.
Benefits
Perks & Benefits:✅ Permanent Work from Home – Enjoy the flexibility of remote work!✅ Australian Morning Shift – Work a stable and structured schedule.✅ Fun and Engaging Culture – Be part of a supportive and exciting team.✅ HMO on Your First Year of Tenure – Prioritizing your health and well-being.
If you're passionate about leveraging Zoho CRM to streamline business processes and enhance team productivity, we’d love to hear from you! Apply now and be part of our growing team!
Originally posted on Himalayas