About the role
We are looking for a QA to executes test cases, documents defects, validates fixes, supports UAT, analyzes second-level support issues, and provides testing evidence for SLAMNET-Parcel.
Key responsibilities:
- Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, based on defined test plans, business requirements, and acceptance criteria.
- Create, execute, and document test cases, test scenarios, test results, and supporting evidence for SLAMNET-Parcel functionalities.
- Validate that system functionality supports Mexico Brokerage operational needs, including parcel processing, exception handling, data flows, and business rules.
- Identify, document, and report defects with clear reproduction steps, expected results, actual results, screenshots, logs, and business impact when applicable.
- Support defect triage by working with the QA Lead, vendor, technical teams, and business users to clarify issues and validate fixes.
- Perform functional, regression, integration, and UAT support testing as required during the implementation lifecycle.
- Provide second-level support for SLAMNET-Parcel by analyzing reported issues, validating whether they are functional defects, user issues, data issues, or configuration-related problems.
- Support business users during testing and stabilization by helping reproduce issues, documenting findings, and coordinating follow-up with the QA Lead.
- Maintain accurate testing documentation, defect logs, issue status, and validation evidence.
- Participate in daily or weekly implementation status meetings, providing updates on assigned test activities, open issues, risks, and blockers.
- Support go-live and post-go-live stabilization activities, including production issue validation and coordination with vendor support teams.
Required Qualifications:
- Experience as a Test Automation Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support environments.
- Knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows is required.
- Ability to understand functional requirements and convert them into test cases, validation steps, and expected results.
- Experience executing functional testing, regression testing, integration testing, defect validation, and UAT support.
- Experience documenting defects clearly and working with technical teams or vendors to support issue resolution.
- Strong analytical skills to troubleshoot application issues and determine whether issues are related to functionality, configuration, data, process, or user execution.
- Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.
- Good written and verbal communication skills, with the ability to explain issues clearly to business and technical audiences.
- Detail-oriented, organized, and capable of managing multiple assigned test cases or support tickets simultaneously.
- English and Spanish communication skills preferred.
MX Brokerage knowledge required
SLAMNET Application/Tool
Adavanced english
Remote
Originally posted on Himalayas