About the role
Type: Full-time
Schedule: (8-5 Central)
Job Expectations
Client Implementation & Onboarding
- Execute technical implementation tasks supporting new client onboarding across Go Local Interactive's digital product suite.
- Configure websites, analytics platforms, advertising accounts, call tracking, and other client technologies.
- Validate client requirements and implementation details prior to launch.
- Partner with internal stakeholders to resolve onboarding dependencies and technical blockers.
- Support client kickoff meetings, launch calls, and implementation discussions as needed.
Technical Configuration & Platform Support
- Configure, maintain, and update client technology platforms including websites, analytics, advertising platforms, call tracking, and future digital products.
- Manage user permissions, account access, and platform configurations.
- Troubleshoot technical issues and coordinate resolution with internal subject matter experts.
- Execute platform updates while maintaining accuracy and minimizing client impact.
- Maintain working knowledge of Go Local Interactive's evolving technology stack and product offerings.
Launch Readiness & Quality Assurance
- Perform comprehensive quality assurance prior to product launches.
- Validate configurations, tracking, integrations, and client deliverables against established standards.
- Execute launch checklists and verify production environments following deployment.
- Identify risks, inconsistencies, or defects before they impact clients.
- Support post-launch verification and issue resolution.
Client Support Operations
- Respond to internal and client support requests within established service-level expectations.
- Prioritize work based on client impact, urgency, and departmental priorities.
- Document work completed and maintain accurate records within internal systems.
- Escalate issues appropriately while maintaining ownership through resolution.
- Deliver a consistent, professional support experience across every client interaction.
Operational Excellence
- Identify opportunities to improve workflows, documentation, automation, and operational efficiency.
- Contribute to process improvements that increase scalability and improve the client experience.
- Maintain and improve internal documentation, knowledge bases, and standard operating procedures.
- Participate in testing, rollout, and adoption of new tools, technologies, and processes.
- Support departmental initiatives that improve quality, consistency, and operational performance.
Requirements
Job Qualifications
- Strong attention to detail with a commitment to delivering accurate, high-quality work.
- Demonstrated ability to learn and navigate multiple technology platforms.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Ability to prioritize multiple projects in a fast-paced environment.
- Analytical problem-solving mindset with a willingness to investigate and resolve technical issues.
- Collaborative team player comfortable working across multiple departments.
- Passion for continuous learning, process improvement, and technology.
Required Experience
- Proven experience in product operations or a similar role, ideally within a tech-focused environment.
- Excellent communication and interpersonal skills to effectively manage stakeholder relationships.
Originally posted on Himalayas