About the role
Internal Opportunity – Consulting Team Roles
As we prepare for several upcoming retirements, FAS will be posting multiple full-time (W-2) positions on the Consulting Team to backfill these roles. We encourage team members who are interested in a long-term opportunity and continued growth within FAS to review the postings and consider applying.
Competencies and Expectations
- Client Relationship Management: Serve as the primary point of contact for institutions utilizing interim staffing services, ensuring trust, responsiveness, and long-term partnerships.
- Operational Ownership: Take responsibility for assigned work by ensuring tasks are completed accurately, on time, and in alignment with project expectations and compliance requirements standards, and quality expectations.
- Compliance & Risk Management: Maintain awareness of Title IV and financial aid compliance requirements to ensure task and functions are completed within all regulatory frameworks.
- Business Growth & Engagement Expansion: Identify opportunities to expand interim staffing services into broader consulting or operational partnerships with existing clients
- Knowledge Transfer & Continuity: Ensure interim staff engagements include clear documentation and knowledge transfer to client teams, minimizing disruption at the end of assignments.
- Modeling Professionalism & FAS Values: Demonstrate Innovation, Integrity, Relationships Matter, Diversity & Belonging, and Excellence in every client and team interaction, setting the standard for interim staff.
Knowledge, Skills, and Abilities
- Operational Support & Efficiency: Contributes to project excellence through quality work, organizing tasks, following project plans, and meeting deadlines. Demonstrate continuous project awareness with the ability to present statues and progress clearly
- Compliance & Risk Management: Expert knowledge of Title IV and regulatory requirements; Advanced understanding of institutional compliance requirements. Ability to develop policies and interpret regulatory topics at the institutional level. Budget management and fiscal responsibility awareness
- Technology-Enabled Leadership: Champions automation and data analytics; partners with IT to enable secure, scalable platforms. Knowledge of institutional research and data analysis. Proficiency in at least two SIS/FAM platform
- People & Change Leadership: Navigates through peak stress; assists with and executes strategies for effective change management to meet the goals of the client"
- Client & Stakeholder Alignment: Executes tasks and deliverables that meet client goals; maintains trust under pressure.
- Strategic Partner Mindset: Aligns operations with business growth strategy; provides executive insights on capacity, compliance, and cost trends.
Key Responsibilities
- Advising college/university leadership on matters related to administering student financial aid
- Maintaining the office’s service orientation (from front line to back office) and high level of student satisfaction
- Assisting counselors and other staff with the more complex financial aid issues
- Identifying processes which could be streamlined or ensuring there are QC processes and cross checks for human errors
- Negotiation/relationship building - strengthening relationships between financial aid and other campus offices
- Working with the business office staff to ensure federal program accounts are reconciled monthly
- Ensuring critical deadlines such as SAP monitoring or appeals, the timely Return of Title IV Funds (R2T4), reporting to external agencies such as NCAA or a state aid program administrator
- Responding to reporting requests for financial aid data
- Understanding of FISAP reporting and other federal requirements
Originally posted on Himalayas